Frequently Asked Questions
Everything you need to know about your Shapellx experience.
How do I choose the right size for my shapewear?
To find your perfect fit, please refer to our detailed Size Guide located on each product page. We recommend measuring your waist and hips accurately and choosing the size that corresponds to your current measurements rather than your dress size.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all products in original, unworn condition with tags attached. For hygiene reasons, please ensure you try on garments over your own underwear.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the United States. International shipping times vary by location but generally range from 10-15 business days. Tracking information is provided via email once your order ships.
How should I care for my Shapellx garments?
To maintain the elasticity and compression of your shapewear, we recommend hand washing in cold water with mild detergent and laying flat to air dry. Avoid using bleach, ironing, or tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible payment options like Afterpay and Klarna for qualifying orders.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 2 hours of placing your order by contacting our customer support team. Once the order has entered the fulfillment stage, it cannot be modified.